This Privacy Policy explains how Rokkit200 (Pty) Ltd (“we”, “us”, “our”) collects, uses, stores, shares, and protects your Personal Information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Your privacy matters to us, and we are committed to handling your information lawfully, transparently, and securely.

Definitions

• “Personal Information” means information relating to an identifiable natural or juristic person as defined under POPIA.
• "Data Subject”, “you”, “your” means the individual whose Personal Information is processed.
• “Processing” means any operation performed on Personal Information, including collection, storage, use, and dissemination.  

Personal Information We Collect

We collect and process different categories of Personal Information based on your interaction with us, including:

• Information you provide directly
  • Name, email address, phone number.
  • Company name and job title.
  • Messages sent through our contact forms.
  • Information submitted in project inquiries or proposal requests.
• Automatically collected information
  • IP address and device details
  • Browser type and operating system
  • Website usage analytics
  • Cookie and tracking data
• Information from business interactions
  • Project requirements
  • Billing and invoicing details
  • Contractual documentation

We do not collect Special Personal Information (e.g., health, biometrics) through the website unless explicitly required for a project and provided voluntarily.  

Purpose of Processing Personal Information

We process Personal Information for the following legitimate purposes:

• Responding to inquiries and providing quotations.
• Improving website performance and user experience.
• Managing client relationships and delivering services.
• Sending updates, company news, or marketing communications (with consent).
• Fulfilling legal or regulatory obligations.  

Legal Basis for Processing

We process Personal Information on the following grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (e.g., improving services)
• Compliance with legal obligations

How We Store and Protect Your Information

We implement industry-standard security measures to protect your information, including:

• Encrypted storage where appropriate.
• Access control and password protection.
• Secure servers and firewalls.
• Staff confidentiality obligations.

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.  

Sharing of Personal Information

We do not sell your Personal Information. We may share Personal Information only when necessary and lawful, including with:

• Trusted service providers (e.g., hosting, analytics, CRM systems).
• Payment processors, when required.
• Business partners assisting with project delivery.
• Legal or regulatory authorities, when required by law.

All third parties are bound by confidentiality and data-protection obligations.  

Cookies and Tracking Technologies

We use cookies to:

• Improve site performance
• Analyse usage trends
• Remember user preferences

You can disable cookies in your browser settings, but some functions may not work properly.

Cross-Border Data Transfers

Some third-party service providers may store data outside South Africa. Where this occurs, we ensure:

• Adequate data-protection safeguards
• Binding agreements with service providers
• Compliance with POPIA cross-border transfer requirements

Data Retention

We retain Personal Information only for as long as necessary for:

• Fulfilling the purposes outlined in this Policy
• Legal and financial record-keeping
• Ongoing client relationships

When no longer needed, data is securely deleted or anonymised.

Data Security

We take appropriate technical, administrative, and physical measures to protect Personal Information from:

• Loss or theft
• Unauthorised access
• Damage or destruction
• Misuse or alteration

These measures include secure servers, access control, password policies, encryption (where applicable), and partner vetting.

Your Rights Under POPIA

You have the right to:

• Request access to your Personal Information
• Request correction, updating, or deletion
• Object to processing
• Withdraw consent (where applicable)
• Request data portability (where technically feasible)
• Lodge a complaint with the Information Regulator

Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or compliance with POPIA.

Children’s Information

Our website and services are not intended for minors. We do not knowingly collect Personal Information from individuals under 18.

Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services indicates acceptance of these changes.

15. Contact Details

For privacy-related inquiries or POPIA requests, please contact us.